Platform Advisory Support is an enterprise-grade baseline support package that is automatically applied unless you select the Managed Services Anywhere package. Customers receive a designated Technical Account Manager to provide recommendations around best practices and platform triage to help them get the most out of Cloud Application Manager.
CenturyLink leads and owns all support responsibilities for any of the services utilized within the platform, including lead support responsibility for both Microsoft Azure and Amazon Web Services in a Buy-Your-Own-Cloud (BYOC), Greenfield or Brownfield scenario.
Contact the CenturyLink Global Operations Support Center for any of the features within Cloud Application Manager.
Application Lifecycle Management enables customer IT transformation by orchestrating the delivery of infrastructure, applications and services across multiple clouds.
Cloud Optimization & Analytics provides support for consolidated billing, cost and spend recommendations, log and health monitoring, and security best practices.
All Cloud Application Manager customers have access to a workgroup that comprises technical experts and program governance agents.
Migration is one of the single most problematic challenges IT departments face. Applications outgrow the original infrastructure they were deployed on. Technologies change and need to be updated or replaced. Cost considerations may also play a role in driving the decision to migrate from one type of infrastructure to another. Minimize the pain with Managed Services Anywhere.
Cloud Application Manager's Managed Services Anywhere delivers certified engineers and knowledgeable support staff at-the-ready to monitor performance, and ensure security across your infrastructure, wherever it resides. This frees up your IT staff to focus on delivering business value, without the unnecessary distraction of administrative busy work.
— Henri Cook, Engineering Manager at Rightster
to help you build a quote for the services that best suit your needs.
CenturyLink offers a designated Technical Account Manager to meet your diverse needs. Technical Account Managers are your lifecycle business partner and go-to contact for general support, and all Cloud Application Manager customers are provided a Primary TAM who is assigned to their account. A pool of TAMs is available to assist if the primary is not available.
The Technical Account Manager will provide or support:
Email us at incident@CenturyLink.com for technical support for a response within 6 hours.
Or call us at:
Links are also provided within the Cloud Application Manager portal to open a ticket with a response time of less than 6 hours.